1. No Returns on Live Fish: We do not accept returns for live fish under any circumstances.
2. Live on Arrival Guarantee:
Yes, our fish have a Live-on-Arrival guarantee. **You must be available to receive the package the day of delivery.
If a fish expires in transit, we will replace the fish, however, You will be responsible for the shipping costs. The replacement fish must be of equal or lesser value than the initial purchase.
We are not responsible for the mishandling of your package during transport or any late deliveries. Once the package is in transport, we will not be held liable for any damages to the package. We most certainly may help redirect you to the carrier responsible.
IN ORDER FOR US TO HONOR A DOA CLAIM (Dead on Arrival), YOU MUST CONTACT US via EMAIL WITHIN 2 HOURS OF THE PACKAGE BEING DELIVERED (WE WILL USE THE TIME PROVIDED BY THE CARRIER ON THE TRACKING). Please Include Order Number and Photo for DOA claims.
3. Cancellations: Cancellations will be accepted up until 72 hours before the fish is scheduled to be shipped. To change or cancel your order prior to shipment, you must call us or email.
4. General Shipping: Shipping costs will be automated during checkout. Customers are subject to additional charges/refunds. *Shipping is NON-REFUNDABLE.
We will always recommend Priority/ Standard Overnight/ Next Day for all live fish orders. Shipments are sent directly to your door unless requested otherwise.
All orders may take up to 2 business days to process (excluding Monday - not a business day). We ship live fish orders Monday-Wednesday with exceptions around holidays.
5. Lost, Stolen, Late or Damaged Packages: We recommend that the buyer be available for delivery to prevent theft and extreme weather conditions during the summer/winter months.
*Eddie's Fin Farm not responsible for any late or stolen packages. However, if your package is not delivered at the expected time, please notify us immediately so we can help you find your order.
Lost packages will not be replaced or refunded.
Please document and immediately notify us in the event of a damaged box. In the unfortunate case that there is fish loss, we will need pictures and documentation to issue a refund to you and to file a claim with the shipping carrier.
6. Wrong Fish Delivered: In the event that you are shipped the wrong fish, we will refund you the cost of the fish and shipping and you get a free fish. Or, if the fish is still in store, I will reship you the correct fish at no cost to you and you get a free fish. I ask that you do not ship the fish back as it is too much stress for the fish. Eddie's Fin Farm does Not Guarantee Gender, Color, Size, Finnage, Behavior.
7. Fish Health: The health and safety of your fish are of upmost importance. As such, there is a chance a fish selected will not be healthy enough to ship "Unfit to Ship". In this case, I will refund or credit you the entire cost of the fish and shipping. If the fish is a part of a larger order, your fish cost will be refunded or credit back. We will contact you to discuss your options.
